Market Crypto Miners e-Store by Crypto Miners Inc
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FAQs

Are the machines brand new?

All units are brand new, & factory sealed in the box. All Bitmain products come with a 365 day factory warranty.

Where do you ship the miners from?

We are a US company based in Minneapolis, with American Registered Digital Currency Wallet  accounts & American employees. We ship worldwide & as such, all stock ships out of our Hong Kong warehouse.

How long does shipping take?

We use DHL or UPS Express from Hong Kong. Delivery is usually 5-7 days of receipt of payment. However, delivery time can be longer, due to logistics or customs events & backlogs that are out of our control.

Will I have to pay customs duty?

Duties are covered within our quoted price, and Print Crypto handles all logistics. For larger orders (8+ units), please reach out prior to purchase via the Contact Us page.

What payment methods do you accept?

For payment we accept only digital coins : BTC,ETH,DOGE,ZCASH,LITECOIN,BCH,etc….. Select your preferred digital coin at checkout, and you will receive payment instructions in the invoice attached to your order confirmation email.

For international orders, the fastest & most efficient way to get your order processed & shipped, is always going to be stable coin (USDC).

Why don’t you accept credit cards or Paypal?

In general, ASIC sales websites do not take credit cards because payment processors will not work with us due to the volatile nature of the crypto space. This is out of our control.

What are your order cancelation terms?

Our terms are very simple & listed on the checkout page, all order payments are due within 12 hours of checkout. If your payment is not submitted by this time, you risk your order being cancelled.

What happens if my miner arrives faulty?

This can happen, and when it does, we understand it’s frustrating. At Market Crypto Miners, our responsibility is to deliver you brand new sealed units, so if a miner arrives faulty, buyers are responsible to take up the issue with the manufacturer & open a repair ticket to utilize the factory warranty.

There are no repair costs for any units under warranty. Buyers will only be responsible for shipping costs.

What about warranty?

All new Bitmain S19’s come with a 365 day warranty. An advantage to purchasing Bitmain products is that they have a repair center stateside in New Hampshire.

Learn how to submit a Bitmain repair ticket here:

https://support.bitmain.com/hc/en-us/articles/226760527-How-to-create-or-edit-a-Apply-for-Repair-ticket

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